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Implementation Planning

System Implementation

To ensure that our customers receive the solution that best fits their desired outcomes, we approach every software implementation with a thorough set of processes that are built and extended upon Microsoft’s Sure Step methodology to maximize return and minimize any possible risk.

Our consultants understand the impact a major software implementation can have and are skilled in easing the process. This is why they are experts in business solutions and have deep experiences in getting your site up and running as quickly and efficiently as possible and to keep it that way throughout the entire solution life cycle.

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Software Development and Integration

One of the most important tools for each and every business is to have a solution that fulfills the diversified needs and requirements and is customizable to face any changes that might occur.

Besides fully developing our products, Infocraft HR, Infocraft Crop & Herd Management System, Mobile Asset Tracking and Mobile WMS, we, at Infocraft can also develop further needed customizations that might be needed in Infor LN and Infor M3 to best fit the separate unique requirements of each business.

We also provide integration of our business solutions together besides integrating them with any other third party application / software.

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Project Management

At Infocraft we believe that each and every project should be handled as a completely separate entity. This is why our project managers, who are PMP certified, work through initiating the project, project executing and monitoring and end with project closing in order to streamline operations, identify cost and time efficiencies, properly manage risk, apply quality assurance and efficiently allocate resources to finally make sure that each project is perfectly and efficiently delivered with the shortest implementation time needed and the lowest Total Cost of Ownership. Our ongoing objective is to best serve you and ensure that you receive the optimum desired outcome.

Call Center Employee

Help_Desk Support

We believe that being close to our customers and providing excellence in our services is the edge that distinguishes Infocraft from many other software providers.

We genuinely provide full support to our clients through our dedicated customer support team who are always present to immediately attend to all your needs and requirements.

Because our customers are our primary concern, we exert our utmost effort to gain their ongoing satisfaction by providing:

  • Service Level Agreements

  • Client support helpdesk

  • Terminal server support

  • Training sessions

  • Annual systems review

  • Data inspection

  • Support Structure

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